How it works

• Request an appointment.

• Wait for confirmation of the date and time.

• Meet your volunteer at the Churchill Neighbourhood Centre.

• Walk together to the Churchill Shopping Precinct.

• Complete your shopping with up to one hour of volunteer support.

• Make your own arrangements to travel home with your purchases.

Please arrive at the agreed time. If you are late, your appointment may need to be shortened or rescheduled.

Money & Payments

You must remain in control of your own money and payments at all times.

Volunteers will not:

• Hold or carry your cash, cards or phone

• Handle your wallet or purse

• Enter a PIN or access your banking

• Withdraw money

• Pay for purchases

• Choose how your money is spent

• Borrow, lend or accept money

• Keep receipts or change

You must be able to walk with the volunteers and make and complete your own payments.

Transporting

Shopping Support does not include transport, home visits or delivery.

Volunteers will not:

• Pick you up from home

• Meet you at your home

• Drive you to or from the shops

• Travel with you in a private vehicle, taxi or public transport

• Take your shopping home

• Visit your home before or after the appointment

The volunteer will meet you at the Churchill Neighbourhood Centre and walk with you to the shops.