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Forms and online applications can be confusing, especially when you are unsure what information or documents are required.
Our volunteers can sit with you and provide practical help as you work through the process.
Be prepared and have everything for your appointment or it may be cancelled.
Support may include:
Centrelink and Medicare forms
Passport applications
Employment documents
Tax file number applications
Working with Children Check applications
Concession and utility applications
Government and community service forms
Creating accounts and navigating official websites
Scanning and uploading supporting documents
Other general paper or online forms
If your form is not listed, contact us before booking to check whether we can assist.
We can not give legal or financial advice.
Please bring:
The form, letter or website link
Any requested identification
Supporting documents
Your mobile phone and access to your email
Any reference or customer numbers
Details of relevant deadlines
You may need to access an online account during your appointment. You must enter your own passwords and verification codes. Staff and volunteers will not ask you to disclose or leave passwords with the Centre.
While we don't charge you to access, we fundraise to run this service.
Please consider making a donation.